Refund Policy – Meerut Nagar Nigam

Effective Date: July 19, 2025

This Refund Policy outlines the terms and conditions under which refunds may be issued by Meerut Nagar Nigam for services or payments made through our official online portal.

1. Applicability

This policy applies to payments made via the Meerut Nagar Nigam website for services such as:

• Property Tax
• Water/Sewerage Charges
• Other municipal services

2. Eligibility for Refund

Refunds will only be considered under the following conditions:

• Technical error resulting in failed transaction after amount deduction
• Service not rendered due to system or operational failure

3. Refund Request Process

To request a refund, users must submit a written application to the Meerut Nagar Nigam office or via the official contact email, including:

• Payment reference number
• Date and amount of payment
• Reason for refund request

4. Refund Timeline

Approved refunds will typically be processed within **15 working days**. The refund will be credited to the original mode of payment used at the time of transaction.

5. Non-Refundable Cases

Refunds will not be granted in the following cases:

• Change of mind or voluntary cancellation by user
• Delay in services due to user error or incorrect data
• Service successfully delivered as per records

6. Contact Details

For any refund-related queries, please contact:

Meerut Nagar Nigam
Near Ghanta Ghar, Kaiser Ganj Road, Meerut - 250002 (U.P.)
📞 Phone: 0121-2515133
✉️ Email: nnmee@nic.in

Note: Meerut Nagar Nigam reserves the right to amend this policy at any time without prior notice.